Job Details


Pet Claims Assistants

Ref: HM/PCA Salary: ££16.5K + bens Contract Type: PermanentLocation: Kings Hill

Skill Set

Customer Service, Insurance, Administration,

The Pet Claims business within this amazing company specialising in insurance, is currently enjoying a huge surge in growth and therefore we are searching for a number of additional individuals to complement the existing team, who can support the company in this exciting period of expansion.

What qualities and experience are we looking for in an individual?
- A great attitude and the desire to work as part of a team
- A willingness to learn and develop
- The ability to deliver in terms of customer care
- The ability to communicate politely and professionally over the telephone
- Good administrative capabilities where accuracy and attention to detail is key
- You must enjoy working within a fast paced environment
- Resilience
- A genuine love of animals!

Will training be provided?
Yes! On the job training is provided all within an extremely supportive environment.

What is the role of Pet Claims Assistant all about?
The role of Pet Claims Assistant is a superb opportunity to get a foot on the ladder within an insurance setting. We are looking for individuals who genuinely want to consider these opportunities as long term career moves, who want to learn and develop within a lovely, friendly and professional team and become an integral part of the department.

What does the position involve?
These roles are all about a combination of administration and customer care.
These are NON-SALES positions plus you WILL NOT be working to sales targets!
You will be handling inbound calls within a really attractive contact centre setting, from customers and policy holders wishing to register a new pet insurance claim on their helplines and ultimately assisting with the smooth transition of their claims journey and ensuring the journey is memorable, for all the right reasons!
You will update the system with this information, handling basic enquiries, completing administrative tasks to a high standard and working within specific time frames in-line with company policies.
The only outbound calls you would make on occasions, would be to update the customer with their claim status.

What sort of background are we looking for in an individual?
These roles are suitable for a wide variety of people, so lots of flexibility but the ability to communicate effectively over the telephone and demonstrate high levels of customer service are absolutely key.
Any previous "call handling" experience in one capacity or another is considered helpful or previous customer facing skills equally helpful.
The roles definitely require individuals  with resilience in order to cope with the pressures of working within a fast paced environment.
Good PC skills in order to update their system with information.
These could be considered great opportunities for college leavers for example, with reasonable grades, with the drive and determination to want to do well.
Equally, applications are invited for individuals who wish to get into this type of environment who enjoy administration and delivering outstanding customer care.

The company:
The long term career prospects with this company are outstanding.
The company works to the principals of Treating Customers Fairly or as you would wish to be treated and places a huge emphasis on customer care – NOT SALES!!!!
The company also recognises excellence, always promotes from within wherever possible, so genuine opportunities to move into other positions within the organisation in time, enabling you to increase your knowledge.
Extremely friendly, professional and supportive environment in which to work all within amazing working conditions!
On site restaurant and coffee shop and free parking available.

Hours of work, salary & benefits
36.25 hours per week or 7.25 hours per day with a 45 minute lunchbreak.
You will be required to work the following shifts, on a friendly rota basis.
Monday to Friday: 9.00am –   5.00pm
           10.00am – 6.00pm
           11.00am – 7.00pm
Saturdays:         9.00am – 1.00pm (for which you will receive time in lieu).

Starting salary £16.5K per annum + very attractive benefits which are too many to mention!
Amazing working conditions!

Please apply by attaching your CV.


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Consultant Details

For further information on this opportunity please contact:

Heather Morgan

Tel: 01303 220844


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