Customer Service, Administration, Sales, Outbound, Inbound, Sales Support

A leading design and manufacturing studio for acoustics currently requires a Customer Service Advisor, based in Folkestone

The role will sit in the business operations team and will be a customer service role, also requiring sales support and administrative tasks.

You will need to be willing to get stuck in, have a can-do attitude, and enjoy seeing projects through to completion.

Customer Service key objectives:

• Provide excellent customer service to all customers, both external and internal
• Ensure all enquiries are followed up in a timely manner
• Provide accurate pricing, ensuring all costs are captured and we are achieving target margin
• Supporting the business operations team with administration tasks to ensure the smooth running of the department

Customer Service desired skills:

• Sales pricing/quoting/estimating experience
• Customer service experience, including talking on the phone to clients.
• Excel skills, and experience of basic formulae such as SUMIFS, VLOOKUP, etc.
• Experience of working on various computer software

Customer Service Package:

A very competitive base, auto enrolment, 25 days holiday plus bank holidays, and an additional 3 day’s holiday at Christmas.