Job Details


Customer Service opportunities

Ref: HM/PICA2 Salary: ££16.5K + bens Contract Type: PermanentLocation: Kings Hill

Skill Set

Customer Service, Administration, Insurance

Could you be interested in starting your career within the Insurance arena where there is no sales and no targets involved whatsoever? Then this could be the perfect opportunity for you!


Due to successful growth plans within this lovely company located on prestigious Kings Hill, we now have the go ahead to continually recruit for these positions, for the foreseeable future!


The company:

The company specialises in Insurance and the role is positioned within every increasing Pet Insurance Claims team.

The long term career prospects with this company are outstanding.

The company works to the principals of Treating Customers Fairly or as you would wish to be treated and places a huge emphasis on customer care – NOT SALES!!!!

The company also recognises excellence, always promotes from within wherever possible, so genuine opportunities to move into other positions within the organisation in time, enabling you to increase your knowledge.

Extremely friendly, professional and supportive environment in which to work!


What does the position involve?

These roles are all about a combination of administration and customer care.

These are NON-SALES positions plus you WILL NOT be working to targets!

You will be handling inbound calls in a really attractive contact centre setting, from customers and policy holders wishing to register a new pet insurance claim on their helplines and ultimately assisting with the smooth transition of their claims journey and ensuring the journey is memorable, for all the right reasons!

You will update the system with this information, handling basic enquiries, completing administrative tasks to a high standard and working within specific time frames in-line with company policies.

The only outbound calls you would make on occasions, would be to update the customer with their claim status.


What sort of background are we looking for in an individual?

There is no ideal background and is suitable for a wide range of people.

These could be considered great opportunities for college leavers for example, with reasonable grades, with the drive and determination to want to do well.

Equally, applications are invited for individuals who wish to get into this type of environment who enjoy administration and customer care.


What qualities and experience are we looking for in an individual?

- A great attitude and the desire to work as part of a team

- A willingness to learn and develop

- The ability to deliver in terms of customer care

- The ability to communicate politely and professionally over the telephone

- Good administrative capabilities where accuracy and attention to detail is key

- You must enjoy working within a fast paced environment

- A love of animals!


Will training be provided?

Yes! On the job training is provided all within an extremely supportive environment.


Hours of work, salary & benefits

Monday to Friday, 9am – 5pm with a 45 minute lunch break

36.25 hours per week or 7.25 hours per day

£16.5K per annum + very attractive benefits which are too many to mention!

Amazing working conditions!


Please apply by attaching your CV.




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Consultant Details

For further information on this opportunity please contact:

Heather Morgan

Tel: 01303 220844


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