Great new instruction for E Commerce Administrator with a key employer in the area.

 

This is a permanent position and offers attractive hybrid working, so 50% working from home and 50% on site!

 

The Position:

The E Commerce Administrator is responsible for providing excellent customer service to support this growing channel within the business, so you will be acting as the key liaison point between Amazon, their logistics providers and their internal teams.

 

Skills & Knowledge we are seeking:

Experience in a customer service role within E-Commerce (ie. worked for a company that buys/sells goods /services via internet)

Digital competency

Good knowledge of MS Office including Word, Excel & Outlook

A can do attitude, proactive and keen

Enthusiasm towards problem solving

The ability to be self-motivated and manage your workload effectively

Any experience working within Amazon vendor control could be helpful but not considered essential as this can be learned.

 

Pay & Benefits Highlights:

Attractive basic salary

All employee company performance related bonus

Up to 9% matched pension contribution

Health Cash Plan with Heatshield

Life Assurance cover at 4 x base salary

24 days holiday (can also buy/sell 2 days per year) plus 8 bank holidays

Monday to Thursday 9am – 5pm, Friday 9am – 4.30pm

Hybrid working, so 50% working from home and 50% on site

Free company products

Free parking

 

Responsibilities will include:

Daily order entry onto their system, ensuring the validity of orders by checking delivery addresses products, prices and stock confirming back on the customer portal.

Obtaining automatic shipping notes on behalf of the third party distributor

Controlling the release of orders to third party distribution company to ensure customer delivery dates are met

Lots of internal and external liaison (ie. liaising with third party distribution partners, finance team, stock control, stock Account Managers)

Control customer invoice queries, query investigation and challenging non-compliance issues, all managed on customer portal

Support colleagues in the customer service team including back up support on Amazon markets and other customers

 

If you would like to apply for this great position and be part of this busy team, then please email an up to date CV asap.

 

 

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