Job Details


Insurance Claims opportunities

Ref: HM/Ins/Cla Salary: £Depending on exp Contract Type: PermanentLocation: Kings Hill

Skill Set

Claims, Insurance, Customer Service, Graduate,

We are currently recruiting for an employer of choice located on prestigious Kings Hill, for a number of roles within their INSURANCE CLAIMS TEAM. These are NOT sales related roles!


Depending on your experience gained to date, we have opportunities for:

Claims Assessors


Trainee Claims Assessors


For the Claims Assessor roles, we would ideally be looking for individuals who have already had some degree of exposure to technical claims.

However, for the right people with no previous claims handling experience BUT sufficient levels of customer service skills and the aptitude to move into a Claims Assessor role, our client would be happy to entertain individuals initially as a “Trainee” Claims Assessor and offer training.



Claims Assessor

With some degree of previous technical claims experience – starting sal £18.5K + benefits


Trainee Claims Assessor

With no claims experience – starting sal £17.5K + benefits, rising to £18.5K after completion of 6 month probationary period.

The expected probation period  for the Trainee role is 6 months and this period is simply to ensure sufficient time to train and gain competency in the technical aspects of assessing claims.

For the Trainee role, this could be ideal for a graduate, or an individual who has obtained reasonable grades, with strong customer service capabilities who would embrace the training and have the aptitude to learn the requirements of the role.


The company:

The role is with a large corporate organisation and key employer in the area,  that is proud to offer the most amazing working conditions, a very friendly professional and supportive environment where they train and nurture their employees, where self-development and improvement is encouraged and supported.

The company works to the principals of Treating Customers Fairly (or basically as you would wish to be treated) and places a massive emphasis on customer care and NOT on sales!

This company also offers exceptional company benefits to their employees.


Main purpose of the role:

The Claims Assessor/Trainee Claims Assessor positions are placed within the Protection Claims team.

Type of claims dealt with in this department:

Life, GAP/Motor, RTI, Accident & Sickness, Unemployment and Life Event Claims

The role involves assessing and validating claims within limits of authority (value).

Collating information from the Policyholder in order to do so.

Updating system records to accurately and clearly reflect the claim journey, keeping the customer informed at all times, ensuring their claims journey is a memorable one for all the right reasons whilst at the same time, enabling the company to continually build on their outstanding reputation.


Skills & Behaviours we are seeking in an individual:

First class interpersonal skills with the ability to communicate with a wide range of people

Courteous yet assertive

Respect for customer and business confidentiality

Strong customer service delivery etic

High standards of personal motivation and initiative

Excellent verbal and written communication skills

The ability to prioritise workload and meet deadlines

Organised and methodical

A high attention to detail


Hours of work:

Monday to Friday 9am – 5pm

You will be working 36.25 hours per week.

Flexible working options a possibility.



If you would like to be considered for this role, please email  your CV as soon as possible.



Consultant Details

For further information on this opportunity please contact:

Heather Morgan

Tel: 01303 220844


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