Customer Service, Mentor, Insurance, Complaints, Call Handling, People Management, Team Leader,
An exceptional opportunity with a key employer located on Kings Hill specialising in insurance, for a number of Operation Leads across 3 different teams (Pet Claims, Claims ie. non-Pet) and Customer Service (non-Pet).
In addition to the following strengths, the emphasis with this position is the people management skills.
We are looking for someone who has/is:
•Strong planning and organisational skills and the ability to work to deadlines
•The ability to develop and sustain relationships with internal and external parties
•Effective communication skills
•The ability to identify actual potential challenges and to recommend possible solutions
•The ability to act as a mentor
•Leadership and motivational qualities
•Strong call handling skills with the ability to handle complaints effectively
•The company has been established for over 50 years and work to the principals of Treating Customers Fairly (or basically as you would wish to be treated)
•It is a non-sales environment
•It is an extremely supportive place in which to work
•Exceptional long term career prospects
•Amazing working conditions
•Has an onsite subsidised coffee shop and restaurant.
•Very attractive benefits that are too many to mention!
•Extremely friendly, fun, professional environment in which to work where self-development and improvement is always supported and encouraged.
•An opportunity to join a growing and vibrant operations team.
What would you be responsible for in this role?
•Support your Team Manager in building and maintaining an engages ream who have the skills and experience necessary to delivery agreed strategy and objectives
•Assist your Team Manager in pro-actively managing the day to day running of the team, overseeing operational processes whilst closely monitoring service level
•As a technical point of reference for all direct reports
•Support your Team Manager in the development of team members
•Provide regular, honest and constructive feedback and assessment on achievement
•Drive a culture that encourages continuous business improvement through new initiatives to drive efficiency
•Act as the first point of contact for complaints vs stakeholders/customers (internal and external) and deliver resolutions in line with timescales. Optimise opportunities and develop relationships across the business to improve the customer experience
•Complete tasks delegated by your Team Manager or Manager
•Carry our -2-1’s with the support of your Team Manager and assist with the company’s continuing performance review process
•Complete other operational activities over and above those listed in the role profile appropriate to your skills and experience
Hours of work
Monday to Friday, 9am – 5pm with a 45 minute lunch break
36.25 hours per week or 7.25 hours per day
Salary: £24K + very attractive benefits that are too many to mention!
For further information on this opportunity please contact:
Tel: 01303 220844