Reception, Administration, Customer Services, Data Entry

Job Title: Receptionist/Administrator

Location: Lympne, Kent

Hours = Monday to Friday 8am – 4.30pm

Salary = £19,539

On reception but working closely with Customer Services Department – they will liaise with customers on email so will be trained up in Customer Service processes.

They will need to be switched on, be able to use spreadsheets, practical (hotel bookings, ordering flowers, booking in flu jabs etc) and confident with Directors

Job Description Summary

To provide a professional welcome to employees and visitors and efficient support to the business across a range of administrative duties.

Responsibilities

• Meeting and greeting employees and external visitors whilst always reflecting a positive, professional, bright and cheerful disposition
• Arranging internal and external meetings.
• Supporting the executive team with collating the monthly board pack
• Supporting the Customer Services Department with written responses to customers, through email, ebay, live chat or SMS
• Assisting with the organisation of events – e.g. company-wide presentations, general briefings, theme days, peak period plans
• To ensure all arrangements required for meetings are in place i.e. location, room bookings, diaries co-ordinated, refreshments and hotel accommodation (where necessary).
• Ad hoc hotel bookings as and when required.
• Ordering of office stationery and general office supplies
• Arrange the annual drivers review in line with company insurance requirements
• General administrative duties –sorting and distributing post, photocopying, scanning, filing, shredding, printing etc.
• Miscellaneous tasks to support the business, which will vary according to remit and workload
• Keeping the reception area clean and tidy
• Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience

Strong IT skills (Word, Excel and Powerpoint)

Previous administrative experience in a busy office environment

Previous receptionist duties would be an advantage.

Education and Qualifications

· GCSE A-C in Maths and English

Personal Characteristics

Strong customer service ethos with a warm, people-oriented demeanour

Positive outlook and outgoing personality

Excellent and accurate communication skills – verbal and written

Strong organisation, prioritisation and time management skills

Discreet and able to handle sensitive and confidential information appropriately

Ability to think outside of the box

The ability to work under pressure, quickly and accurately

Self-motivated with desire to achieve with excellent organisational skills

Proactive with a high level of common sense

Resilient personality, able to forge strong relationships

To be considerate and compassionate to colleagues and the working environment.

A team player

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, due to receiving high volumes of applications, please assume that your application has been unsuccessful on this occasion.

Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on the RSFL website