Skill Set

Customer Service, Team Leader Manufacturing, Management,

 

An exceptional new permanent position for a UK Customer Fulfilment Team Leader with a leading manufacturing client in the area and is placed within their professional and busy Logistics Team.

 

Benefits and Culture:

• Position: UK Customer Fulfilment Team Leader
• Large organisation and key employer
• Very positive, supportive environment
• Location: Hybrid working so 50% working from office (Folkestone) and 50% working from home!
• Permanent
• Attractive salary & benefits scheme including:
• All employee bonus scheme
• Generous company pension scheme
• Health Shield Cash Plan
• 24 days holiday + 8 bank holidays + you can buy/sell 2 additional days per year
• Free parking
• Free company products

 

The Role:

The UK Customer Fulfilment Team Leader has management responsibility for 2 Customer Fulfilment Co-ordinators and reports to the UK Customer Fulfilment Manager

The UK Customer Fulfilment Team Leader  is responsible for ensuring the UK Customer Fulfilment Team provides excellent customer service to support this significant “bricks and mortar” retailer channel, acting as the key liaison point between customers and the client logistics providers and their internal teams.

 

Responsibilities:

People Management:

The UK Customer Fulfilment Team Leader manages the day to day tasks of 2 direct reports and ensures they are on track

You will run team meetings

Allocation of workload across the team to meet business needs

Take responsibility for training and development of the team, identifying any gaps and organising any relevant training

Motivate the team to carry out daily tasks within required deadlines

Encourage the team to explore new possibilities to resolve outstanding queries and reduce the list of non-compliance

Build positive relationships with internal stakeholders (ie. Sales, Logistics, Returns, Marketing and Finance) to help improve the overall customer experience.

Conduct appraisals and be involved in the recruitment process as needed

Proactively identify efficiency improvements/removal of touchpoints/order consolidation possibilities

 

Customer Service – Order Management:

Oversee and control the day to day operational function of the UK Customer Fulfilment team

ensuring all customer services levels are achieved

Daily order entry onto SAP, ensuring validity of orders by checking delivery addresses,

products process and stocks and confirming back on customer portal wherever required

Controlling the release of orders to 3^rd party Distribution company to ensure delivery dates are met

Ensure effective communication on any specific requirements including short lead times and stock issues with 3^rd party distribution partners to ensure orders picked in timely and efficient fashion

Control of customer invoice queries

Control of query investigation: challenging non-compliance issues, managed on customer portal

Maintain effective communication with Account Managers regarding specific accounts

Support colleagues on the Customer Service team

 

About You:

A positive proactive approach, with the ability to communicate effectively across the business and motivate colleagues

The ability to be self motivated and manage workload efficiently

Previous experience of leading a team or project desirable

Previous experience within a manufacturing environment desirable

Good knowledge of MS Office programs especially, Outlook, Word and Excel

Knowledge on SAP helpful but this can be taught

Knowledge of data entry into a mainframe computerised business system, SAP experience ideal within Sales, Material Management modules would be considered an advantage

Very occasional travel may be requied

 

If you would like to be considered for the great opportunity then please apply with your up to date CV asap.

 

 

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