Supported Housing Manager

Location: Folkestone, Kent
Salary: £30,000 per annum
Contract: Full-time, Permanent
Hours: 37.5 hours per week on a rota basis, including evenings, weekends, and Bank Holidays

About the Role

An exciting opportunity has arisen for an experienced and compassionate Supported Housing Manager to lead the day-to-day operations of a 16-bed emergency and supported housing service in Folkestone.

This is a rewarding role for a motivated individual who is passionate about supporting vulnerable people and helping to tackle homelessness. You will be responsible for ensuring the service is safe, compliant, well-maintained, and provides a supportive environment where residents can achieve positive outcomes.

Working closely with homelessness support colleagues and external partners, you will oversee housing management, property maintenance, compliance, staff supervision, and resident welfare.

Key Responsibilities

• Manage the daily operation of a supported housing service, ensuring compliance with all relevant regulations and safety requirements.
• Coordinate repairs, maintenance programmes, and contractor relationships.
• Develop, implement, and maintain housing policies, procedures, and operational systems.
• Oversee resident admissions, departures, licence agreements, renewals, and void management.
• Work collaboratively with support teams to assess referrals and manage resident placements.
• Address breaches of occupancy agreements and manage eviction processes where necessary.
• Collect rent, deposits, and process housing-related financial transactions.
• Handle resident correspondence and postal management.
• Respond to complaints, enforce house rules, and maintain positive community relations.
• Conduct property inspections and oversee cleaning, laundry, and housekeeping standards.
• Manage building maintenance and capital improvement budgets.
• Maintain accurate records, prepare reports, and ensure housing management systems are up to date.
• Support the recruitment, supervision, and rota management of concierge and cleaning staff.
• Attend meetings, training sessions, and partnership forums as required.

About You

To be successful in this role, you will have:

Essential Experience and Knowledge

• Previous experience in a Housing Officer, Supported Housing Manager, or similar housing management role.
• Knowledge of supported housing legislation, regulations, and best practice.
• Experience in property and facilities management.
• Proven project management experience, including setting targets and monitoring outcomes.
• Experience developing and maintaining effective administration, monitoring, and reporting systems.
• Strong IT skills, including Microsoft Office applications and housing or CRM databases.
• Experience supervising or managing staff.

Skills and Personal Qualities

• Excellent organisational and multitasking abilities.
• Strong written and verbal communication skills.
• Ability to build positive relationships with residents, colleagues, contractors, and external agencies.
• Self-motivated with the ability to work independently and use initiative.
• Flexible, proactive, and collaborative approach to work.
• Empathy and understanding of the challenges faced by vulnerable, disadvantaged, and socially excluded individuals.
• Commitment to delivering high-quality housing services and positive resident outcomes.

Desirable

• Understanding of homelessness services and the challenges associated with long-term homelessness.
• Basic maintenance or handyperson skills.
• Experience using housing management or case management systems.

Additional Information

The successful candidate will be required to undertake an enhanced DBS check with satisfactory results.

This role offers the opportunity to make a genuine difference to the lives of people experiencing homelessness while helping to shape and develop a high-quality supported housing service.